Help and Support

Everything you need for a smooth and enjoyable experience.

If something is not working or you are unsure what to do next, this page will guide you through the most common questions.

If you need direct assistance, you can reach us through our support form.
Click here to contact us.

Your Main Menu

At the top of this site, you will see the following links, and below is how to use each of those:

Use the numbers on the screenshot to navigate the site:

Logout – Safely leave your account
My Account – Update password, email, or billing details
My Courses – An organised view of your lessons
My Library – A simple list of everything you own
Academy – Membership hub (if you join later)
Need Help – Returns to this page

Refer to the screenshot when instructions mention these items.

1. How to Find Your Courses

There are two ways to access your courses and lessons, and these are below:

My Courses

Go to My Courses (number 3 above). This is the best place to follow a course from start to finish.

My Library

Go to My Library (number 4 above). This shows everything you own in one list. Use this when you want quick access to a specific item.

Tip: Most students use 'My Courses' for structured learning and 'My Library' for fast access.

2. Resetting Your Password or Updating Details

Go to My Account (number 2 above).
Scroll to “Change Password”.
Enter your new password or info and click Save.

If you forget your password, use “Forgot Password” on the login page.

3. Video Playback Issues

We use a hosting site called Vimeo for all our videos. If a video will not play, please try the following:

Refresh the page
Check your internet connection
Disable ad blockers (this is the main cause of video issues)
Try Chrome, Firefox, or Safari
Lower video quality
Restart your device

If Vimeo is having temporary issues, it usually resolves quickly. You can check the Vimeo status for issues HERE.

Still stuck? Please contact support (scroll down to see how to do this).

4. Downloading Course Materials

Some materials can be downloaded. Others are view-only.

If a download is available, it appears clearly on the course home page
If no link is visible, that item is not downloadable

You may request a download by emailing support with the subject:

'Download request'

Please include the course name in the body of the email.

5. Where to Ask Questions

Technique or playing questions

Post inside the Private Facebook Group. You get free membership to that group for being a student of mine, and you will receive friendly help from other players and often from Dan.

Questions about a specific lesson

Leave a comment under that lesson video.

Technical or billing questions

Use the support form or email us (details below).

6. Contact Support

You can reach us anytime: Use the support form

Or email us at: help@fingerstyle101.com

Include:

Which course you are using
Your device (computer, phone, or tablet)
A brief description of the issue

We are always happy to help.

7. Common Quick Fixes

I cannot access a course I purchased

Log out and log back in.
Try My Library (number 4 above).
If it still does not appear, contact support.

A video will not load

Refresh the page or lower video quality. See Section 3.

I cannot find my bonuses

Check the Toolkit section in My Courses or My Library.

The site looks strange or buttons do not work

Try a different browser.
Older versions of Internet Explorer or old Edge can cause issues.

Email:
Password:
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